Responsible Gaming
SportPesa Kenya is dedicated to promoting responsible online gambling. Here’s how we ensure a safe betting environment for all our users:
Age Restrictions
– Betting is strictly prohibited for individuals under 18.
– New users must confirm they are 18 or older when signing up at SportPesa Kenya.
Responsible Betting
Responsible betting helps you enjoy the thrill of betting while staying in control.
Key Tips for Staying in Control:
– Only bet what you can afford to lose.
– Keep track of your betting time and spending.
– Treat sports betting as entertainment, not a way to make money or chase losses.
If you need help with gambling addiction, visit our Responsible Gaming page or call our 24/7 helpline at 0709079079. Additional support is available at responsiblegambling.or.ke.
Payment Policies
– Payments are processed through mobile money services, requiring users to be 18 or older with a valid National ID card.
– Cheque or cash payments also require proof of age via an Identity card.
Reporting Underage Gambling
If you suspect a minor is betting on our platform, please notify us at [email protected]. Your confidentiality is guaranteed.
Adhering to Limits
Customer History Review:
– Monitor your betting activities by accessing your monthly transaction history under “Bet History” in your SportPesa account.
– Your account balance is always displayed in the top right corner of the screen when logged in.
Self-Exclusion Option
Taking a Break:
– Our self-exclusion feature allows you to temporarily close your account. During this period, you won’t be able to reopen your account or create a new one.
– To request self-exclusion, email us at [email protected] with your account details.
– You will receive a confirmation email once the account is closed.
After Self-Exclusion:
– When your self-exclusion period ends, request account reactivation.
– Any remaining balance can be withdrawn or left in your account, based on your preference.
– Unsettled bets will be resolved based on event outcomes. If you win, contact Customer Support to arrange payment.
Issues During Self-Exclusion:
– If you can access your account during self-exclusion, inform us immediately at [email protected]. Failure to notify us absolves us of liability for any continued betting activities.
SportPesa Kenya is committed to ensuring a safe and responsible betting experience for all users. Enjoy betting responsibly!